Dear Loyal Expresso Customers:
I want to begin by thanking all of you who took the time to complete our survey last month. I appreciate all of your valuable feedback and will use your thoughts and opinions, moving forward, so that we can give you an even better experience.
I want to thank the many loyal fans of our company that gave so many wonderful compliments to our service and staff in your comments. I am personally following up with each of the staff members that were mentioned by name, to share with them your feedback and thoughts as well.
The first item that I will mention is the occasional longer wait times on busier evenings. There are a few things that we are doing to address this issue. We have currently hired and are training additional drivers, who we will be able to utilize during these periods of peak demand.
I also understand that your wait at the cashier booth can be longer than desired after a full day of travel. We are adding additional cashiers to increase our staffing levels during those forecasted busier times. We are in the process of working to upgrade our equipment as well. This will mean newer, faster registers and four remote pay stations that will also have the ability to scan discounts and coupons, all to help your checkout go smoother.
We are in the process of holding routine staff meetings in an effort to be able to better train our staff to assist you in an efficient manner. This training includes items such as driver safety, correct valet procedures and telephone and customer service etiquette.
I am very excited as we move forward at Expresso, knowing that our team will be able to take care of all of your needs. I appreciate the support that we have and I look forward to our continued efforts to improve our service and to better assist all of you.
Thank you again for your feedback. If I can be of further assistance or you would ever like to contact me about anything pertaining to Expresso, you can do so by emailing at Scott.Trout@Propark.com.
Thank you all for your time, participation and patronage.
General Manager, Expresso Airport Parking