Expresso Airport Parking

We are thrilled to welcome our newest Expresso management team member, Jennifer DePalm! We recently sat down with Jennifer to get to know her a little better; please check out the Q&A below and be sure to say hello to Jennifer the next time you see her at the facility.

1. What’s your role at Expresso? How long have you been with the company?

I am the Assistant General Manager at Expresso Airport Parking. I have been with Propark America for two and a half years, and previously held the position, Human Resources Generalist at the San Francisco regional office. 

2. What do you like most about working in this industry?

The freedom and flexibility of this industry allows an opportunity for both customer and employee interaction, which I thrive on. I enjoy the opportunity to bring innovation to daily tasks, strategies, and projects.  I like a consistent challenge working with people, for people in parking.

3.  What’s your dream car to own or drive or both?

My dream car has always been a Toyota Prius. Now that I own one, my new dream is a Chevy Volt. As green technology continues to advance, my dreams will continue to change.

4. What do you do that’s ‘Green’?

It seems today, there are so many things on a daily basis we all do to be green. I bring reusable bags to the store, use eco-friendly cleaning products, adjusting the thermostat, switching to energy efficient bulbs and ‘smart’ power strips, and properly dispose of electronics and batteries.

5. Where have you always wanted to travel?

I have always wanted to travel to Africa. 

I want to begin by thanking all of you who took the time to complete our survey last month. I appreciate all of your valuable feedback and will use your thoughts and opinions, moving forward, so that we can give you an even better experience.

I want to thank the many loyal fans of our company that gave so many wonderful compliments to our service and staff in your comments. I am personally following up with each of the staff members that were mentioned by name, to share with them your feedback and thoughts as well.

The first item that I will mention is the occasional longer wait times on busier evenings. There are a few things that we are doing to address this issue. We have currently hired and are training additional drivers, who we will be able to utilize during these periods of peak demand.  

I also understand that your wait at the cashier booth can be longer than desired after a full day of travel. We are adding additional cashiers to increase our staffing levels during those forecasted busier times. We are in the process of working to upgrade our equipment as well. This will mean newer, faster registers and four remote pay stations that will also have the ability to scan discounts and coupons, all to help your checkout go smoother.

We are in the process of holding routine staff meetings in an effort to be able to better train our staff to assist you in an efficient manner. This training includes items such as driver safety, correct valet procedures and telephone and customer service etiquette.

I am very excited as we move forward at Expresso, knowing that our team will be able to take care of all of your needs. I appreciate the support that we have and I look forward to our continued efforts to improve our service and to better assist all of you.

Thank you again for your feedback. If I can be of further assistance or you would ever like to contact me about anything pertaining to Expresso, you can do so by emailing at Scott.Trout@Propark.com.  

Thank you all for your time, participation and patronage.

Sincerely,

Scott Trout

General Manager, Expresso Airport Parking  

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